Questions & Answers

All our healthcare professionals, including nurses, therapists, and aides, are fully licensed and have specialized training in pediatric care. They undergo thorough background checks and continuous education to ensure the highest standards of care for your child.

We offer a comprehensive range of services tailored to meet the needs of children from birth to 20. We offer private duty nursing, skilled nursing, physical therapy, occupational therapy, speech therapy, and medical social services. We also provide assistance with medical equipment and nutritional support.

Our team follows strict safety protocols, including infection control measures, routine health screenings, and emergency preparedness. We also maintain a child-friendly environment that respects the privacy and dignity of every child.

Yes, we accept most major insurance plans, including Medicaid. Our staff can help verify your coverage and explain any out-of-pocket costs you may incur. Please see our insurance information directory. See Insurance Providers

We consider the specific needs and preferences of each child and family, including language, cultural considerations, and the child’s medical condition, to match them with the most suitable healthcare professionals.

Absolutely, we can provide references upon request. The privacy and confidentiality of our clients and their families are paramount, so all references are shared with consent.

Our healthcare professionals are trained to respond swiftly and efficiently to medical emergencies. We also have protocols in place to coordinate with local emergency services and hospitals to ensure quick access to emergency care when needed.

We conduct regular supervisory visits and performance evaluations of our staff. Feedback from families is also crucial to our quality assurance process, and we encourage open communication about your child’s care.

Our nurses are trained in medication management, including administering medications, monitoring for side effects, and coordinating with your child’s healthcare providers to ensure proper medication reconciliation.

The frequency of visits depends on the specific needs of your child as determined by their care plan. This can range from multiple visits a week to monthly check-ins, and adjustments can be made as needed.

We provide educational resources and training for families on caring for their child’s health needs. We also offer emotional support and can connect families with community resources and support groups.

We have a formal process for addressing complaints and concerns that involves immediate assessment, resolution efforts, and follow-up to ensure satisfaction and continuous improvement in our care delivery.

Yes, we encourage a preliminary meeting between our healthcare professionals and your family to ensure a good fit and to discuss any specific care needs or concerns.

We have a team of qualified professionals to ensure continuity of care. In the event your regular caregiver is unavailable, we will provide a substitute who is fully informed about your child’s care plan.

Our healthcare professionals regularly assess the child’s progress and adjust the care plan as necessary. Updates and developments are communicated to parents through regular meetings, reports, and as needed, to ensure they are fully informed about their child’s care and progress.