Questions & Answers

Finding the Right Home Health Care Provider:

Your Questions Answered

What qualifications do your healthcare professionals have?

All our healthcare professionals, including nurses, therapists, and aides, are fully licensed and have specialized training in pediatric care. They undergo thorough background checks and continuous education to ensure the highest standards of care for your child.

What types of pediatric home health care services do you offer?

We offer a comprehensive range of services tailored to meet the needs of children from birth to 20. We offer private duty nursing, skilled nursing, physical therapy, occupational therapy, speech therapy, and medical social services. We also provide assistance with medical equipment and nutritional support.

How do you ensure the safety and well-being of the children in your care?

Our team follows strict safety protocols, including infection control measures, routine health screenings, and emergency preparedness. We also maintain a child-friendly environment that respects the privacy and dignity of every child.

Are your services covered by insurance?

Yes, we accept most major insurance plans, including Medicaid. Our staff can help verify your coverage and explain any out-of-pocket costs you may incur. Please see our insurance information directory. See Insurance Providers

How do you match nurses and therapists with families?

We consider the specific needs and preferences of each child and family, including language, cultural considerations, and the child’s medical condition, to match them with the most suitable healthcare professionals.

Can you provide references from other families you’ve worked with?

Absolutely, we can provide references upon request. The privacy and confidentiality of our clients and their families are paramount, so all references are shared with consent.

What is your process for handling medical emergencies?

Our healthcare professionals are trained to respond swiftly and efficiently to medical emergencies. We also have protocols in place to coordinate with local emergency services and hospitals to ensure quick access to emergency care when needed.

How do you monitor and ensure the quality of care provided?

We conduct regular supervisory visits and performance evaluations of our staff. Feedback from families is also crucial to our quality assurance process, and we encourage open communication about your child’s care.

What is your policy on medication management?

Our nurses are trained in medication management, including administering medications, monitoring for side effects, and coordinating with your child’s healthcare providers to ensure proper medication reconciliation.

How often will the healthcare professional visit our home?

The frequency of visits depends on the specific needs of your child as determined by their care plan. This can range from multiple visits a week to monthly check-ins, and adjustments can be made as needed.

What support do you offer for families?

We provide educational resources and training for families on caring for their child’s health needs. We also offer emotional support and can connect families with community resources and support groups.

How do you handle complaints or concerns about care?

We have a formal process for addressing complaints and concerns that involves immediate assessment, resolution efforts, and follow-up to ensure satisfaction and continuous improvement in our care delivery.

Can we meet the healthcare professional before they start caring for our child?

Yes, we encourage a preliminary meeting between our healthcare professionals and your family to ensure a good fit and to discuss any specific care needs or concerns.

What happens if our regular healthcare professional is unavailable?

We have a team of qualified professionals to ensure continuity of care. In the event your regular caregiver is unavailable, we will provide a substitute who is fully informed about your child’s care plan.

How is the development and progress of the child monitored and communicated to the parents?

Our healthcare professionals regularly assess the child’s progress and adjust the care plan as necessary. Updates and developments are communicated to parents through regular meetings, reports, and as needed, to ensure they are fully informed about their child’s care and progress.

Thank you for providing outstanding service to our family! Knowing that our daughter is well cared for gives us peace of mind."

Cindy and John